This is the Privacy Policy (“Policy”) of Soon Lain Gloves Manufacture Pte Ltd (“SLG”, “we”, “us” or “our”). Please read this Policy carefully to understand how SLG may collect, use and protect any information that is provided to us when users and customers (“you”, “your”) use this website or in the course of our normal business operations.

This Policy applies to all information that you may provide to us and those that we hold about you. By providing us with your personal information or by accessing, using or viewing the website or any of its functions or contents (including transmitting, caching or storing of any such data), you shall be deemed to have agreed to all the terms, conditions and notices in this Policy. If you do not agree, please cease use of this website and DO NOT provide any personal information to us.

 

  1. What information is collected?

The personal information we may collect include but is not limited to your:

  • Name
  • Date of Birth
  • Contact Number
  • Email Address
  • Billing & Delivery Address
  • Order History & Payment Details

 

  1. How data is collected?

Data provided by you

SLG collects personal information provided by you, through the website, email, phone, fax or in person when you meet our staff or representatives. At various places on the website and in the process of fulfilling your order, you may be required to provide personal information such as your full name, contact number, email address, billing and delivery address and other personal information in order to access or use certain features of the website, or to fulfil your order. For instance, personal data may be collected when you register an account, make a purchase, fill up a form, or when you contact us via email, phone or other channels. You can choose not to provide your personal information, but you may not be able to access or use certain features of our website, or to obtain certain services from us.

Data provided by automated means

SLG uses several technologies in order to improve and analyse our website’s features, effectiveness and security. Data may be sent automatically to us or third parties on behalf of us using these technologies through your web browser, computer, tablet or mobile device. These data generally does not, but may, contain your personal data. You may check the settings of your web browser and/or device to find out what data is sent automatically or if you wish to update your settings. Examples of such technologies include but are not limited to:

Click-stream data

Information will be transmitted from your browser to our server when you visit our website, and will be collected automatically and stored by us or third parties on behalf of us. These data may include, but no limited to:

  • your IP address
  • the data and time of your visit
  • the referral website
  • the pages you visited on our website
  • the information on the browser and device used such as browser name and version, operating system

Cookies

These are little text files stored in your device by your web browser. We use cookies to identify the owner of an online account and to save the items added into a shopping cart during the purchasing process. Cookies help to improve user’s experience and our website’s effectiveness and security. These cookies are known as “session cookies”, which will be automatically removed when users leave our website, you can also manually delete the cookies after using your web browser (please check with your web browser provider for more information). They are unable to retrieve your data, email address or any other information that can be traced to you personally from your hard drive. The use of cookies are enabled in most web browsers by default, you can choose to disable this option, but you may not be able to access some of our webpage and features.

Flash cookies

These are another type of cookies, governed by the Adobe Flash plug-in. These may contain more data than normal cookies and cannot be removed or via the browser, if you follow instructions available from the Adobe Flash Player website. Please check this website for more information on these cookies.

Web beacons & tracking links

Web beacons, also known as pixel tags or clear GIFs, are unobvious images on webpages. Tracking links are used to track certain elements when they are clicked on. These can be embedded in our website along with cookies, to provide statistical data for analysis purpose such as traffic patterns on websites and whether an email has been received, opened and if there is any response.

Web analytics

Web analytics is the collecting, reporting and analysing of the behaviour of visitors to websites. The analysis includes traffic patterns, so as to monitor the frequency of visits to certain webpages, or to determine which products visitors are most interested in. This is carried out by Google Analytics and/or other selected parties. For more information on Google Analytics, please see paragraph 7.

 

  1. How is information collected used?

Data collected by SLG may be used and/or shared with third parties such as related companies and service providers:

  • to record, process, monitor and fulfil your orders and deliveries;
  • to plan and schedule routes for deliveries;
  • to verify your personal particulars and process your payment;
  • to confirm and update you on the status of your orders and deliveries;
  • to respond to your queries and request;
  • to inform you of promotions, offers, events and products;
  • to conduct marketing research and statistical analysis;
  • to update and back-up our records; and
  • to comply with the law, the requests of law enforcement and regulatory officials, or orders of court.

 

  1. Disclosure of information

SLG will not sell your personal data to any third parties. We will also not disclose your personal data to any third party except:

  • any related companies of SLG;
  • our technology and marketing service providers;
  • credit card and payment processing companies;
  • lawyers, auditors and professional advisors of SLG;
  • any other agents, service providers or subcontractors acting for or on behalf of SLG to carry out the purposes laid out in Section 3 or to accede to your request;
  • where you have given us consent, and in the circumstances set out in this Policy; and
  • to comply with legal obligations or industry requirements, this includes disclosures to legal, regulatory, governmental, tax and law enforcement authorities.

 

  1. How long do we keep your data?

SLG will keep your information as long as the purpose in Section 3 continues, after which, we will delete and destroy the information and remove the means of collecting your data unless the retention is required to comply with legal obligations or industry requirements including legal, regulatory, governmental, tax and law enforcement authorities.

 

  1. Social networks

SLG website may provide you with plug-ins from various social networks such as Facebook and Instagram. If you choose to interact with a social network, your activity on our website will also be made available to these social networks. If you are logged in on one of the social networks while visiting our website, this information may be added to your profile. If you are interacting with one of the social plug-ins, this information will be transferred to the social network.

If you prefer not to transfer this information, please log off from your social network account before visiting our website. We have no control and authority over this data collection and data transfer through social plug-ins. Please read the privacy policy of those social networks for more information on the collection and transfer of your personal data.

 

  1. Web analytics by Google Analytics

Our website may contain web analytic services provided by Google Analytics. This means that when you visit our website, a cookie will be stored on your device unless your browser settings do not allow such cookies. Personal data as described in Section 1, click-stream data, information from web beacons and tracking links, and data stored in Google Analytics’ cookies will be sent to Google Analytics for analysis for and on behalf of SLG. If you have created an online profile at our website, when you logged in with this profile, Google Analytics will identify this profile and send this data to match the web analytics data to this profile.

Google Analytics acts as our agent, meaning that SLG solely determine the purposes for which the data collected is being used. You can read more about the relations between Google Analytics and SLG in Google Analytics’ privacy policy. If you do not wish for the information on your behaviour at our website to be collected and analysed by Google Analytics, you can install the Google Analytics opt-out browser add-on, which is available for most modern browsers. This will instruct the Google Analytics JavaScript (ga.js, analytics.js and dc.js) not to send your visit information. Please note that the Google Analytics opt-out browser add-on does not prevent information from being sent to the website or other web analytics services.

 

  1. Security

SLG will enact precautions to protect the information you provided against unauthorised or unintended use, access or disclosure. However, we are not liable for unauthorised or unintended use, access or disclosure beyond our control.

 

  1. Changes to this Policy

SLG may change this policy from time to time by updating this page, you are advised to check this page from time to time.

 

  1. Your rights

If you wish to update or access your personal data, withdraw any of your consent given to us, or if you have any questions about the collection, storing or using of your personal data or this Policy, feel free to email to sales@soonlain.com and attention to our data protection team.

Any update of personal data will be processed within 30 days, if that is not possible, we will revert in writing to inform you of the time by which we can accede to your request. In any circumstances that we are prevented by law to comply with any of your request, we may decline these requests if the law permits us to do so.

 

  1. Disclaimer

To the maximum extent permitted by law, we shall not be liable in any event for any special, exemplary, punitive, indirect, incidental or consequential damages of any kind or for any loss of reputation or goodwill, whether based in contract, tort (including negligence), equity, strict liability, statute or otherwise, suffered as a result of unauthorised or unintended use, access or disclosure of your personal data.

 

  1. Governing Law

This Policy is governed by the laws of Singapore. You agree to submit to the non-exclusive jurisdiction of the Singapore Courts.