Defects and Exchange

In the event any item sent is defective, damaged or incorrect, please notify us within 7 days of receipt via email to eshop@soonlain.com.  Kindly provide the following in your email:

  •    Order number
  •   Defective/damaged/incorrect item(s) and quantity
  •   Supporting photos

 

The case will be reviewed and depending on the severity, we may arrange for a full refund or an exchange within 5 working days. Please note that refund will be made in the form of store credits.

You can also choose to bring the items back to us personally and we will process your request immediately. Our office is located at:

159 Sin Ming Road
#03-06 Amtech Building Lobby 2
Singapore 575625

Operating hours: Mondays to Fridays, 9 am to 5 pm

We regret to inform you that we will not be able to process your request if the defect is reported after 7 working days.